Please note: heavy support load right now

Due to recent updates in the WordPress community, we're experiencing a heavier load of support than normal. Don't worry, we'll get to your question as soon as we can, but it may take a little longer than our standard 24-48 hour response time. In the meantime, definitely search the knowledgebase below, to potentially find a solution. Thanks for your patience! ~ Team SlideDeck

 
 

digital telepathy

Jamie Hamel-Smith Apr 28 SlideDeck 2 / General Announcements

We've just released SlideDeck 2.3.9

This is a simple maintenance release that addresses some issues with WordPress 3.9 and fixes a simple JavaScript bug. Check out the Change Log for a detailed list of the updates.

Jason Amunwa April 05, 2013 SlideDeck 2 / General Announcements

We've been hearing that the recent Firefox 20 release has beef with SlideDeck.js, but fear not! This is a bug we addressed a while ago, so if this issue is affecting you, all you need do is follow these handy instructions below to get them playing well together again:

dt_account.jpg

  • Click on the SlideDeck.js Developers' Kit tile
  • Download the latest version of the kit (1.4.3)

Now, to update your version of the SlideDeck Javascript library, simply upload the latest version of the file "slidedeck.jquery.js" to wherever you placed the previous version on your server, and overwrite your current copy of the file.


That's it, you're done! Firefox 20 and SlideDeck.js should now be happy together like peas and carrots. If you're still having trouble, definitely post a ticket in our support forum, and we'll be happy to help you out!

Jamie Hamel-Smith August 27, 2012 40 SlideDeck 2 / FAQ

First, update your copy of SlideDeck 2 to the latest version.

All of your current SlideDecks can be made responsive by simply adding the parameter "ress=1" to the shortcode used to embed it in the page/post. Here’s an example:

[SlideDeck2 id=XXXX ress=1]

Simply using the “ress=1″ attribute will enable your SlideDecks to scale proportionally, based on the width of the screen that’s viewing it .

We’ve got another attribute you can adjust; “proportional=false”:

[SlideDeck2 id=XXXX ress=1 proportional=false]

Proportional is true by default, and when you set “proportional=false”, your deck will use the specified height (in the edit screen) and simply stretch horizontally to fill the area the deck occupies.

Making your SlideDecks 'RESSponsive' will cause them to be embedded in an iFrame that reloads an appropriately sized deck when the page loads/is resized. Fear not, as your HTML markup is still present behind the iFrame (which is inserted dynamically).

Check out our demo site for an example: http://ress.dtelepathy.com/?p=6

John Botica July 20, 2012 SlideDeck 2 / Tips & Tricks

Not sure where to begin with installing SlideDeck 2 for WordPress? Need a quick walkthrough on some of the awesome features available?

Jason takes you through the installation process, initial setup, and some of the features of SlideDeck 2 for WordPress. This is a great video to watch to get you started using SlideDeck 2 for WordPress.

Note: If you have purchased the Professional or Developer tiers, you must be sure to install the pre-requisite SlideDeck tier plugins(Personal, Professional Addon). For example, if you have the Professional tier, you need to first install Personal and then the Professional Addon. If you bought the Developer tier, you must first install Personal, then the Professional Addon and then the Developer Addon. 

You can also view the video directly from YouTube: http://www.youtube.com/watch?v=aYQf-O1OeYw

Bradley Kenyon May 31, 2012 SlideDeck 2 / Tips & Tricks

You've eagerly purchased and installed the plugin while imagining how incredible it was going to be and how much time it was going to save and how many possibilities...wait, something's not right. Uh oh, I think it's broken... Fear not! You've come to the right place!

As there are an infinite number of possible setups for each installation of WordPress, it is impossible for us, as plugin developers, to account for every scenario. While SlideDeck 2 follows the best practices for plugin development as recommended by WordPress, frequently problems that arise can be attributed to a specific setup. So let's start by making sure our playing field is level...

1. Make sure you meet the minimum requirements and everything is up-to-date. Check this post for the full explanation of requirements: http://dtelepathy.zendesk.com/entries/21180728-what-are-the-require.... Basically, you want to check that you have WordPress 3.3.x, a modern browser, and the current latest version of SlideDeck 2.

2. Temporarily disable your other plugins. Sometimes two plugins try to occupy the same resources. Their ensuing duel can cause strange behaviors to bubble to the surface. If SlideDeck 2 works when it is the only active plugin, start reenabling your other plugins one-by-one until it breaks again. Congratulations! You've found the culprit.

3. Temporarily switch to an unmodified copy of the default WordPress theme (Twenty Eleven, at time of writing). Similar to the plugin collision, sometimes custom themes have hardcoded pieces that cause collisions and other strange behaviors. Is it working, yet?

4. Add "iframe=1" to your shortcode. Our "silver bullet" solution loads our plugin in an iframe to isolate it and insure all of the dependencies are included. If this doesn't fix it, the problem is likely a little deeper under the surface, in which case, we'd be happy to help you locate it. Check out this post for an example: http://dtelepathy.zendesk.com/entries/21158692-i-added-my-slidedeck...

 

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