Due to recent updates in the WordPress community, we're experiencing a heavier load of support than normal. Don't worry, we'll get to your question as soon as we can, but it may take a little longer than our standard 24-48 hour response time. In the meantime, definitely search the knowledgebase below, to potentially find a solution. Thanks for your patience! ~ Team SlideDeck
John Botica Feb 11 • SlideDeck 2 / General Announcements
Hello SlideDeckers - we just wanted to make sure to let you all know that we will be having limited support on Web. Feb 12 and Thurs. Feb 13. We will be getting to all of your tickets on the following Friday, Feb 14. Please feel free to post your requests, but please note we might not be able to respond until Friday.
Thanks for choosing SlideDeck!
Jamie Hamel-Smith November 20, 2013 • SlideDeck 2 / General Announcements
We have received a few tickets from users about the newest version of SlideDeck2 and a fatal PHP error when updating the plugins. We think that it is caused by upgrading to version 2.3.6 when you have multiple SlideDeck plugins, and you do not use the bulk update feature in the main WordPress updates menu.
Fatal error: Access to undeclared static property: SlideDeckPlugin::$st_namespace
We received a few bug reports of SlideDeck2 producing many notices and warnings in the PHP error logs when PHP 5.3 or 5.4 was used. This was an annoyance to our users and a potential hazard to the plugin stability in future versions of PHP that might not be as lenient. We fixed the notices and warnings by changing a few of the properties that were causing them. We also fixed a few other minor warnings while in there.
Because the SlideDeck 2 plugins can be updated one at a time, there might be a case where one plugin is active and still expecting the properties to be defined using the old method. We did not catch this in testing, and it's a bit rough if you upgrade the plugins one at a time.
There are three options that should work:
Please let us know if these work for you, or if there's anything else we can help with by leaving a comment.
If you need to talk to us about this issue or another issue on your site, then please open a ticket using this URL: http://dtelepathy.zendesk.com/tickets/new instead of replying to the comments here.
Jamie Hamel-Smith October 21, 2013 • SlideDeck 2 / General Announcements
One of the changes to WordPress in version 3.7 changes how the plugin update notification system works – with the end result being SlideDeck 2 Personal, Professional and Developer users will never see the notification when we push out an update.
Upgrade SlideDeck 2 first! Version 2.3.4 addresses this notification issue, and ensures that you’ll continue to get a heads-up when there are new versions of SlideDeck 2 available. There are two ways to do this – all Personal, Professional & Developer users should either:
Simply follow these instructions in order to resolve the issue:
This will download the latest version of the Personal, Professional or Developer tier addons from our servers to your WordPress site. And then you should be good to go!
Don’t worry, we haven’t left you hanging! We’ve created a free patch that you can apply – we strongly recommend that you do this. If not, you may not receive notification of updates for any of your plugins. Grab it from the link below:
Just replace the file of the same name in slidedeck2-personal/lib/ with this one, and the update mechanism will continue to work as it did before WordPress 3.7.
Jason Amunwa April 05, 2013 • SlideDeck 2 / General Announcements
We've been hearing that the recent Firefox 20 release has beef with SlideDeck.js, but fear not! This is a bug we addressed a while ago, so if this issue is affecting you, all you need do is follow these handy instructions below to get them playing well together again:
That's it, you're done! Firefox 20 and SlideDeck.js should now be happy together like peas and carrots. If you're still having trouble, definitely post a ticket in our support forum, and we'll be happy to help you out!